Ontario Approved Public Review System

The work of Ontario Approved Program is to be one of high standards. We will constantly look for feedback from our members clients in regards to quality of work completed, quality of service, professionalism and overall experience. The public are a key component to our system, and are encouraged to contact us and provide us with feedback, both positive and negative.

Professional or public comments or complaints will be received in confidence, and sent into the Membership Review Committee. They will then act as a disciplinary committee and review the complaint to validate, confirm and suggest actions towards the member in question.

Based on the public review investigation; If an existing Ontario Approved member is falling short on their service requirements, or is not within compliance with the code of conduct Ontario Approved will review the issues / situations. At that time the member may have their membership terminated / suspended from the Ontario Approved Program.

The public review system is NOT only for Ontario Approved members, this will also be open for public review of other businesses, professionals and public services in Ontario.

Complaints will remain confidential until the review and/or investigation is completed.